Guru Vocal Studio Ltd.
Terms & Conditions

Introduction

Welcome to Guru Vocal Studio. We are committed to providing an exceptional learning environment for all our students, and to ensure smooth operations and clarity, we have established these Terms and Conditions (T&Cs). These policies are designed to be fair, comprehensive, and to benefit both our students and our studio. By adhering to these guidelines, you help us maintain the high standards of service we aim to provide. Thank you for your cooperation and understanding.

1. Music School Calendar & Closures

  • Guru Vocal Studio, trading as Guru Music School, operates on a 48-week teaching year, with planned studio closure weeks built into the membership fees.

  • Membership fees are calculated across the year and divided into fixed monthly or quarterly payments. This means some months may include more or fewer lessons depending on calendar dates, studio closures, and 5-week months.

  • Students are not charged extra in 5-week months, and no refund or discount is given during planned studio closure weeks, as these are already accounted for in the membership price.

  • Studio closure dates and important calendar updates will be shared by email, WhatsApp, or our official studio communication channels.

  • Lesson length is based on the membership plan chosen. A small portion of lesson time may be used for student handover, notes, practice guidance, or room changeover.

 2. Communication

  • We use email and WhatsApp for important studio communication, including scheduling, billing, membership updates, and policy notices.

  • Students/parents are responsible for keeping their contact details up to date and checking messages regularly.

  • Our normal admin contact hours are Monday to Friday, 10am to 5pm. Messages received outside these hours will usually be answered the next business day.

  • For administrative matters, please contact us by email or WhatsApp only. Social media messages are not treated as official communication.

3. Billing and Payments

  • Fees are calculated as an annual membership fee divided into either 12 monthly payments or 4 quarterly payments, depending on the membership plan chosen and accounting for planned studio closures.

  • Memberships renew automatically on the 1st of the month, either monthly or quarterly depending on the selected plan.

  • If a student joins part-way through a month, an initial pro-rata payment may be taken to align the membership with the next 1st-of-the-month billing date.

  • Fees are fixed and remain due regardless of absences, missed lessons, holidays, or make-up lessons.

  • Payments are processed automatically through Stripe, GoCardless, or another approved payment method. Cash payments are not accepted.

  • If a payment fails or is not received on time, the student’s lessons and membership benefits may be suspended until the outstanding payment is successfully paid.

  • If a payment fails or is received late, a £12 administration fee may be added to the account to cover payment recovery and admin costs.

4. Payment Failure & Service Suspension

  • All lessons and membership benefits require an active, up-to-date subscription payment.

  • If a payment fails, the student’s membership will be suspended and no further lessons or services will be provided until the outstanding payment is successfully paid.

  • Any unused lessons, make-up lessons, or lesson credits linked to the membership will remain on the account but cannot be used while the account is overdue.

  • The student is responsible for updating their payment details promptly to restore access.

5. Vocal Assessments, Workshops and One-Off Events

  • A £15 non-refundable booking deposit is required to secure your place at a vocal assessment, workshop, masterclass, performance opportunity, or any other one-off event advertised or booked through Guru Music School.

  • Your booking is not confirmed until the required payment has been successfully received.

  • If you are unable to attend, you must notify Guru Music School at least 48 hours before the scheduled start time. Where at least 48 hours’ notice is provided, we may allow the booking to be transferred once to another available assessment or event, subject to availability.

  • Cancellations made with less than 48 hours’ notice, late arrivals that prevent the booked service from being delivered, and failure to attend without notice will be treated as a no-show. In these circumstances, the £15 booking deposit will be forfeited and will not be refunded or transferred.

  • A new £15 booking deposit will be required to reserve another assessment, workshop, or event.

  • If Guru Music School cancels an assessment, workshop, or event, customers will be offered a transfer to another available date.

  • By completing payment, you confirm that you have read and accepted these booking and cancellation terms.

6. Refunds Policy 

  • All fees are non-refundable once paid.

  • Missed, unused, or late-cancelled lessons are not refundable and may only be rescheduled or credited in line with our attendance policy.

  • If Guru Vocal Studio is unable to provide a booked lesson, we will offer a replacement lesson or credit.

7. Membership Cancellation Process

  • We require a minimum of 7 days’ notice prior to your next billing date to cancel, or make changes to your subscription. This ensures we have time to update our scheduling and administrative systems accordingly.

  • If cancellation notice is given less than 7 days before your next billing date, the upcoming payment will still be processed, and the cancellation will take effect from the next billing cycle.

  • Cancellation notices must be submitted via email at team@gurumusicschool.co.uk

8. Bad Weather Policy

  • In the event of extreme weather, lessons may be conducted online or rescheduled. We will communicate any changes promptly.

9. Sickness Policy

  • Students displaying symptoms of illness should not attend in-person lessons.

  • In such cases, please notify us as soon as possible. Virtual lessons may be offered as an alternative.

10. Absences and Make-Ups

  • Students must give at least 48 hours’ notice if they cannot attend a scheduled lesson.

  • If sufficient notice is given, the student may receive a make-up credit, subject to availability. Same-day cancellations, late cancellations, and no-shows are not eligible for a make-up credit or refund.

  • Make-up lessons are intended for occasional absences only and are not guaranteed.

  • Make-up lessons are usually provided in a group lesson format. A private make-up lesson may be offered at the studio’s discretion, but this is not guaranteed.

  • Unused make-up credits expire at the end of the same quarter and do not carry over.

  • Make-up lessons are not automatically scheduled. It is the student’s responsibility to request and book any make-up session within the allowed period.

  • If a teacher is unavailable, Guru Vocal Studio may provide a substitute teacher. If no suitable substitute is available, the lesson will be rescheduled or credited.

11. Rolling Enrolment

  • Guru Vocal Studio operates on a rolling membership basis. Memberships continue automatically until cancelled in line with our cancellation policy.

12. Registration Fee

  • A non-refundable registration fee of £29 is required at the time of initial enrolment. This fee covers administrative costs and materials required to get you started at Guru Vocal Studio.

  • If a student chooses to cancel their tuition and later wishes to re-enrol, a new £29 registration fee will be required upon rejoining.


13. Photo and Video Policy

  • We may take photos or videos during lessons, workshops, or events for studio records, student progress, or promotional use. If you do not wish to be photographed or filmed, please notify us in writing. For children, consent must be given by a parent or guardian.



14. Behaviour and Code of Conduct

  • We ask all students to be respectful of their teachers, fellow students, and school property. Repeated disruptive or inappropriate behaviour may result in suspension or termination of lessons without refund.

15. Privacy and Data Handling

  • Your personal information is used for studio operations, communication, billing, scheduling, and administration. We only share information where necessary with trusted service providers, tutors, or systems required to operate the studio.

16. Contact Information

  • For questions or concerns, please contact us via email at team@gurumusicschool.co.uk or call during business hours at +447448603436. Our team is happy to assist you.

17. Teacher Allocation

  • Guru Vocal Studio reserves the right to assign, change, or substitute teachers where necessary due to scheduling, availability, illness, or operational needs. A change of teacher does not automatically entitle the student to a refund or cancellation outside the normal cancellation policy.


By enrolling in lessons at Guru Vocal Studio, you acknowledge that you have read, understood, and agreed to abide by these terms and conditions. It is your responsibility to regularly review these terms and conditions for any updates or changes.